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  • Track your packages in Miami
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Frequently Asked Questions

  • No Credit Card?

    I do not have a credit card. Can you purchase on my behalf?
    Yes. We will gladly make purchases for you with our credit card. The normal shipping rates apply along with a surcharge (7% of merchandise cost). Payment must be made at our office in advance in Cash.

  • Delivery Time

    How long does it take to receive packages?
    Packages that are received at our Miami facility are sent to us in Guyana within 48-72 hours of receiving.

  • Stopping a package

    Can you stop my package in Miami? I need to ship it back/elsewhere.

    Stopping an item will incur a minimum US$10 fee which must be paid prior to the package's release. This applies to packages being stopped/halted for any reason including: package shipped accidentally, shipping a restricted item, holding for pickup by another individual. Only items delivered in a damaged / broken state to our Miami warehouse will be exempted from this fee. Please note that due to issues beyond our control, we cannot guarantee that all packages can be stopped in Miami.

    Why is there a fee to stop a package?.

    Our Miami operation is focused on the quick processing and export of every package we receive. The large number of requests to pause the shipping process in order to divert items requires additional resources, hence this fee.

  • Flight Delays

    What causes flight delays?

    Courier companies like us as well as a multitude of other companies rely heavily on the airlines for access to their limited space. Although we require a consistent, predictable service, there are times when the airlines reschedule our shipments in favour of shipments of perishable items and resume our service afterward.

    The combination of fewer flights and increased shipping demand results in delays that we cannot control.

    Flight delays are an inescapable occurrence. The only precaution to minimize the inconvenience is to shop early wherever possible.

  • Collecting items at our office

    Can I choose which items I want to collect?
    Packages must be collected in the order in which we received them locally (i.e. oldest-invoiced packages first).

    Can I send someone to collect on my behalf?
    Yes you can. Just email us at least one day in advance, specifying the person's name and whether he/she can collect all available items or specific items only. Note, the order of collection still applies (oldest invoiced packages first). The person collecting must be able to provide your WEB# and his/her valid photo identification.

  • Credit Card Billing Address

    I can't use my local billing address at some websites
    Don't worry, you can still shop at these websites. Ask your bank to add your Web Source address as an auxiliary billing address to your credit card. This will speed up your checkout process since your billing and shipping address will be identical.

  • Telephone Number requested by Vendor

    During checkout the online vendor requests a telephone number. Should I provide the number for your Miami Warehouse?
    Online vendors require your personal telephone number so they can contact you if they need to confirm your order. The telephone number you provide should be the same one your bank has on file with the Credit Card you used for the purchase. In most cases, you must include Guyana's International Country Code (592) e.g. 592-555-5555.

  • Maximum Package Size

    What size package can I receive through my Web Source account?
    You can receive packages of just about any size. What you have to keep in mind is that we use airfreight only.

    Large items that we often ship via air for our customers include items such as computers, electronics, car parts, ready-to-assemble furniture; toys etc. (Please ensure that all shipments are packaged properly as we will not accept liability for damage to goods due to improper packaging.)

  • Business Hours

    What are your Business Hours?
    Our Georgetown office is open Monday to Friday, from 9AM to 5PM and Saturdays 9AM to 1PM. Click for directions.

    Our Miami Warehouse is open to receive cargo Monday to Friday, 8AM to 12PM, then 12:30PM to 4PM. Click for directions.

  • Mail Service

    Can you ship my mail or magazine subscriptions?
    Sorry, we do not offer this service at this time.

  • Address Drop Off / Walk-in deliveries

    Can items be dropped off at your Miami Warehouse to be sent to me in Guyana?
    Yes, either you or anyone else can drop off items at our Miami Warehouse. We will physically examine the cargo to confirm the contents and issue a Warehouse Receipt to the person who made the delivery.
    Our receiving hours in Miami are 8AM - 12PM, then 12:30PM to 4PM (Miami Time) Monday - Friday. Click for directions.

  • Restricted Items

    Is there anything that I cannot receive through my Web Source account?
    Items considered to be Dangerous Goods by the FAA will be put on hold in Miami and will not be sent until we receive further instructions from you and all appropriate paper work has been filed and fees paid. These items include all aerosol cans and hazardous chemicals. Please note that shipping hazardous materials correctly is an expensive proposition. If in doubt, please call us before ordering such items. Here is a list of Restricted Items.

  • Package Weight

    My weight from my supplier does not match my package weight from Web Source. Why is this?
    We re-weigh packages both at Miami and Guyana for security reasons. There will be times your supplier may accidentally record your package weight as 2lbs when it is in fact 1lb, or vice versa. We always re-weigh to ensure that you only pay for your ACTUAL weight.

  • Consolidating Packages

    My order was shipped as several separate items. Can you consolidate them in Miami and ship as one package?
    There are two points to consider regarding consolidation:
    In order to maintain our 72-hour delivery commitment, our Miami center schedules each package to be shipped once it's received and processed. The additional logistics required to manage the interception, retention and consolidation of packages isn't feasible for us at this time because our cargo throughput is simply too high.

    You may be concerned that your "extra" packages may cause you to be subjected to expensive volumetric charges. We do not use volumetric calculations to find ways to increase our fees. Yes, you will receive individual invoices for each separate package. However since our fees are based on the package weight, shipping your packages together or separately has no adverse impact on your invoice. This also applies to the Customs Duty and VAT charges - there is no adverse impact whether the items are shipped (and therefore valued) separately or together.

  • Delivery Delays

    USPS says my package was delivered. What's the delay?

    Due to their extremely high volume of parcels, the United States Postal Service is unable to individually verify the status of every delivery. Therefore their records of your package being delivered to our warehouse can often be incorrect.

    Additionally, USPS does not always physically deliver packages to our Miami warehouse (again due to the sheer volume), so we undertake the task of retrieving your packages from the Post Office ourselves, sometimes up to twice daily. When we collect your packages, USPS marks multiple batches of packages as "Delivered", without individually verifying that every package is present. Most packages "missed" in this manner usually show up within an additional week when USPS rectifies their error

    WebSource is not liable for any delays for packages shipped via USPS.

    I didn't ship with USPS, but my package is still delayed.
    Some possible causes of such a delay are:
    1. Your complete Web Source shipping address was not entered during online checkout.
    2. The shipper did not label your package with your complete delivery address.
    3. If your item is classified as a Restricted Export by US Customs, it can detained in Miami pending the necessary documentation and approval. We will assist and advise you in such cases. However it can be a lengthy and costly process depending on the item.
    Web Source is not responsible for any package delayed for the above reasons. However, by Prealerting all your packages upon initial purchase, you can help us minimise these types of delays.

  • Uncollected items

    How long can I leave items uncollected?
    You can request that we hold your item for a short duration if you are unavailable e.g. due to overseas travel. However we ask that all reasonable efforts be made to remit payment and facilitate collection of your items within 30 days. It helps us to keep our service running efficiently as our warehouse space remains manageable.
    We also ask for your understanding that we have already covered numerous costs to receive, ship and pay Customs taxes to have your item available. While we do not currently charge rent fees for uncollected items, we will pursue an appropriate avenue to recover payment for items remaining for an undue timeframe.

  • Fuel Surcharge

    What is a fuel surcharge?
    A fuel surcharge is imposed on all carriers by all shippers (ocean and air).

    We at Web Source remain committed to serving you our valued customers in the best way possible keeping our "rate per pound" as low as possible.